Troubleshoot site device configuration¶
I cannot find Device Configuration¶
The General Administration action requires Global Client Admin-level authority or higher and a selected site. Confirm your role and site selection.
Save reports Description Required¶
Enter a nonblank Description. Use a unique location-and-purpose label so administrators can distinguish records in Items.
Save reports a general error¶
Confirm that a real post is selected when the integration requires one and that the site, post, and camera records still exist. Check identifiers for unsupported characters, duplicates, or whitespace copied from another source. A record may have saved before a later camera-assignment error, so reopen Items before creating a duplicate.
The form went blank after Save¶
This is expected. A successful save refreshes the list and selects Add New. Reopen the saved description from Items to verify it.
Changes disappeared when I selected another item¶
Switching Items immediately loads the newly selected record without an unsaved-change warning. Reapply the changes and save before switching again.
An endpoint cannot retrieve its configuration¶
Match the endpoint's identifier character for character against Device identifier. Confirm the required capability is enabled—for example, LPR requests require LPR, Petro requests require Petro, and Keri access workflows require Keri. Also confirm the record belongs to the intended production site.
An LPR camera is missing from the selector¶
Confirm the camera belongs to the selected site and is eligible for LPR assignment. It may already be assigned to another LPR device configuration. Review that configuration before moving the camera; changing ownership can interrupt monitoring.
Assigned LPR cameras disappeared¶
Saving with LPR cleared removes this record's camera assignments. Re-enable LPR, reselect the responsible cameras, save, and verify the LPR service response.
Version is blank¶
Version is supplied by connected client activity, not entered by an administrator. Confirm the device identifier and recent communication. A newly created or offline endpoint can have no version.
Health Details is unavailable¶
TEKControl could not match a health target to the configuration ID, device identifier, or connected-device identifier. Confirm those values and the device's health registration or heartbeat in the monitoring and Field Technician workflows.
External Device Config is unavailable¶
The button appears only for an existing record currently marked Keri. Save the Keri flag, reopen the record from Items, and try again.
The Keri payload stays stale or says configuration not found¶
The pull is asynchronous and the open dialog redraws its currently loaded entity. Wait for the device response, close and reopen the record, then reopen the payload. If it remains missing, verify gateway connectivity, Keri service status, the exact device identifier, and the external configuration update path.
I need to remove a configuration¶
This dialog has no delete or deactivate action. Do not blank or reuse identifiers as a substitute. Use the approved support/deployment process to retire the record and safely reassign LPR cameras or dependent integrations.