Incident history

Open an incident's three-dot menu and select History. The history is read-only and shows:

• Action Performed — the recorded change or workflow action;
• Action Date — when it occurred, displayed in the site's time zone;
• Action By — the user responsible for the action.

History can include creation and updates, assignment confirmation, attachment activity, and other tracked changes. Use it to understand the sequence of work; return to the incident itself to review the current values.

Note

History identifies that an action occurred, but it may not reproduce every prior field value. Use approved reports or escalation procedures when a formal investigation requires additional records.