Dispatch

The Dispatch page tracks work requests from creation through assignment, acknowledgement, notes, and closure. Access and available actions depend on your dispatcher, supervisor, or assigned-user role.

Find dispatch work

The page initially shows open dispatch items started during the last two days through today. Use the status filter to show open work, a specific active status, or closed work. Enter an assignee name and press Enter, or select Refresh.

Open the additional filters to choose a site and dispatch type. Reset clears type, status, and assignee filters and restores the recent date range without changing the site.

Users without dispatcher or supervisor access see only work assigned to them. A direct Assigned link can also open the page filtered to the current user's open assignments.

Understand the grid

Each row can show description, creator, assigned user, start and end dates, status, type, location, request source, and whether the assignee confirmed the assignment. Dates use the site's time zone.

Use the three-dot menu to:

• Edit — review or update the dispatch item;
• Notes — read previous notes or append a new one;
• Confirm Assigned — acknowledge work assigned to you;
• Close Dispatch — close active work and record its end time;
• Record History — review the audit trail.

See Assignment and status workflow before reassigning or closing work.

Add, export, and review inbound requests

Authorized dispatchers or supervisors can select Add New. See Add or edit a dispatch item.

When open inbound requests exist, dispatchers see Request Pool. See Dispatch request pool.

Select Export to download the current grid data after applying the intended filters.