Troubleshooting¶
An option is missing¶
Confirm the selected site, your role, the enabled module, and whether the record is externally managed. Some actions appear only after selecting a record or saving a new record for the first time.
A change did not appear¶
- Confirm that the save action completed without a validation message.
- Refresh the grid or page.
- Clear active filters that may exclude the updated record.
- Reopen the record and verify the saved value.
- For hardware or external integrations, confirm whether a synchronization step is required.
Before contacting support¶
Include:
- The site or community name
- The page, dialog, and tab where the issue occurred
- What you attempted and what you expected
- The exact message shown by TEKControl
- The affected record, without including credentials or unnecessary personal data
- The approximate time of the issue
- A screenshot with sensitive information removed