Getting started

This help center documents the current TEKControl platform. The options and records you can see depend on your role, site configuration, and enabled modules.

Find help quickly

1. Look for the ? beside the screen, dialog, tab, or setting you are using.
2. Select it to open the exact help topic.
3. Follow the task steps and review any permission or site-configuration notes.
4. If the article does not solve the problem, ask the TEKWave assistant or create a support request from that page.

Search effectively

Search using the label shown in TEKControl, the action you are trying to complete, or the result you expected. Useful searches include:

• add a host
• primary property
• visitor arrival notifications
• family member permissions
• bulk directory code

Why your screen may look different

TEKControl adapts to the selected site. A field, tab, or action may be unavailable because:

• Your role does not include that permission.
• The site does not have the related module enabled.
• The record is managed by an external integration.
• The action requires one or more selected records.
• The record must be saved before related information can be added.

Never change a different setting merely to make an option appear. If the documented prerequisites are satisfied and the option is still missing, capture the current site, page, expected option, and approximate time before contacting support.