Dispatch request pool

The Request Pool holds open inbound requests that have not yet been converted into dispatch work. The button appears to dispatchers when the selected site has at least one open request.

Each request shows its description, request source, and received date in the site's time zone.

Convert a request

1. Open the request's three-dot menu.
2. Select Dispatch Request.
3. Review the prefilled description and source.
4. Select the dispatch type, assignee, status, and location.
5. Select Save.

When the dispatch saves successfully, the request is linked to it and closed in the pool.

Close without dispatching

Select Close Request only when no dispatch item should be created. The request is marked closed with the user and time and disappears from the open pool.

A Listen to Voicemail action may appear when a request contains a voicemail URL. Playback is not available in every portal configuration; use your established inbound-request procedure if it does not start.

Warning

Closing a request is different from completing dispatch work. Confirm that the request is duplicate, invalid, or otherwise requires no dispatch before closing it directly.