My visitors

The Visitors area of the resident portal shows the visitors associated with your account or household. Depending on your site's rules, you can schedule temporary visitors, maintain permanent visitors, send ePasses, review visit history, or manage a visitor's status.

Find a visitor

Enter part of the visitor's name or other supported information in Search. Use the visitor filter to show All, Permanent, or Temporary visitors. Select Refresh if another household member or site administrator may have recently made a change.

Understand the visitor card

A visitor card can show the expected date, visitor name and type, destination, expiration, arrival, departure, scheduled time, or denial information. The details shown depend on the visitor's current state and site configuration.

Add a visitor

Select Add New on desktop or the plus button on mobile. See Add or edit a visitor for the full workflow.

Visitor actions

Open the three-dot menu on a visitor to see the actions currently available:

• Edit updates the visitor or schedule.
• Delete removes the visitor after confirmation.
• Deny Visitor prevents normal admission according to site policy.
• Undeny Visitor clears a denial when permitted.
• History shows recorded changes and activity.

You may be able to edit all household visitors, only visitors you created, or no visitors, depending on your account and site permissions.

Warning

Use Deny only for an intentional access decision. Contact site management or security if you are uncertain whether a visitor should be denied.