Add or edit a dispatch item

Select Add New from Dispatch, convert an item from the Request Pool, or open an existing dispatch and select Edit.

Complete the required fields

1. Choose the dispatch Type.
2. Select Assigned To.
3. Confirm the request Source.
4. Enter a clear Description.
5. Select the Status.
6. Select the Location.
7. Select Save.

All six values and the site are required. New dispatch items receive their start time automatically.

Choosing a type refreshes the assignee list. The list can be restricted by certifications required for that type and by whether its configuration allows a user with another active assignment. If an expected user is absent, verify dispatch-type certification and assignment settings with an administrator.

Understand automated behavior

Saving a new assignment can email the assigned user. Reassigning can notify both the new assignee and the previous assignee, and resets assignment confirmation.

A dispatch type can be configured to create a linked incident automatically. When its incident location, level, status, and type mappings are complete, TEKControl creates the incident with the dispatch description and assignee.

Fields may become read-only based on your role. Closed dispatch items cannot be saved from the editor.

Warning

Verify the assignee, source, location, type, and description before saving. Assignment messages and automatic incident creation can occur immediately.