Add or edit my visitor

The Add/Edit Visitor form creates a new visitor or updates one already associated with your account. Fields vary by site; complete every value marked as required.

Add a visitor

1. Open Visitors and select Add New.
2. Enter the visitor's required first and last name.
3. Select the visitor type.
4. Select the destination and, when shown, your correct property.
5. Choose the schedule date. Enable Add Time when the arrival needs a specific time instead of the site's default.
6. Review the expiration date. Enable its Add Time option when an exact expiration time is needed.
7. Enter an email address or phone number if you intend to send an ePass.
8. Complete any required ID, vehicle, key-authorization, notes, or custom fields.
9. Select Save or Save and Send E-Pass.

Visitor types and expiration

Visitor type controls rules such as temporary or permanent status, default expiration, maximum duration, pass options, and which fields are required. Changing the type can update the expiration automatically, so review the date afterward.

Property and destination

When your account has multiple properties, select the location the visitor will use. Choose the destination that best describes where the visitor is going and add clarification in Additional Destination when necessary.

Send an ePass

Enter a valid contact email or phone number, verify the schedule and expiration, then select Save and Send E-Pass. Delivery and pass-purchase options depend on the site's configuration.

Other actions

The More menu can include Bulk Print Passes and Deny/Undeny Visitor when the site and your permissions allow them.

If the visitor will not save

Check required fields, schedule and expiration limits, visitor-type restrictions, phone and email formats, and site-defined custom fields. A site can also limit the number of active temporary visitors associated with an account.