Dispatch assignment and status workflow

The dispatch grid tracks both operational status and whether the assigned user has acknowledged the work.

Confirm an assignment

When an open item is assigned to you and is not yet confirmed, open its three-dot menu and select Confirm Assigned. The Confirmed column changes to Yes and the action is recorded in dispatch history.

Confirmation acknowledges receipt; it does not close the work.

Reassign or update status

Open Edit to change the permitted fields. Changing the assignee resets confirmation and can send assignment-change emails. Depending on role, type, source, and assignee may be read-only.

Use the configured statuses to represent the current stage of work. Add dispatch notes for meaningful updates that should remain visible to later users.

Close dispatch work

Open the three-dot menu and select Close Dispatch. TEKControl applies the site's configured closed status, records the end time, and adds the change to history. If you are the assignee, closure also confirms the assignment.

If no closed status is configured for the site, TEKControl cannot complete the action.

Warning

Close Dispatch acts directly from the menu. Verify that the work is complete and all required notes or linked records are updated before selecting it.