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AllBox self-service and availability

Self-service

The Self Service tab contains separate Visitor and Logistics behavior.

Visitors

  • Visitor check-in auto open starts the visitor check-in experience automatically where the client supports it.
  • Admit template and Depart template identify the content or template values used for visitor results.
  • Visitor wizard no-section description supplies fallback guidance when the wizard has no applicable section.

Logistics

  • Enable Logistics Wizard makes the logistics wizard available.
  • Logistics check-in auto open starts that experience automatically where supported.
  • Unique ID title names the identifier requested from a driver.
  • Invalid value message explains a rejected identifier.
  • Admit template and Depart template identify the values used for logistics results.
  • Logistics wizard no-section description supplies fallback guidance.

The editor does not verify that a named template exists or that the site modules and device client support every selected behavior. Test each full arrival and departure path with realistic visitor and logistics records.

Warning

Auto-open changes the first experience a user receives. Avoid enabling Visitor and Logistics auto-open simultaneously unless the deployed client has a defined way to choose between them.

Availability

Availability contains independent schedules for:

  • the device's active hours;
  • staffed call-center hours;
  • primary, additional, and second additional concierge hours.

The active schedule also supports an Inactive title and Inactive message shown outside its configured windows.

Add schedule values

  1. Select one or more days.
  2. Enter a start and end time.
  3. Select Add schedule values.
  4. Review the rows created in the schedule grid.
  5. Select the dialog's main Save button when all tabs are complete.

Day and both times are required. A time range that crosses midnight is split into two entries: the selected day through 23:59:59, and the next day from 00:00:00 through the end time.

Overlapping entries are skipped and listed in an Overlap detected message. Non-conflicting entries from the same operation can still be added, so review the grid after any overlap warning. Touching ranges are treated as overlapping because both endpoints are inclusive.

Removing a schedule row changes the in-memory configuration; use the main Save action to persist the resulting schedules. Confirm the site/device time interpretation and daylight-saving behavior during testing, especially for overnight gates or staffed services.

Test once inside and once outside each window. For overnight ranges, test on both sides of midnight. Confirm the inactive wording, call-center availability, concierge routing, and fallback behavior independently rather than assuming they share one schedule.