Phone call logs¶
Phone Call Logs records outbound phone-routing requests for Directory, Concierge, and Remote Guard workflows. This screen is available to platform administrators and is read-only.
Open General Administration and select Phone Call Logs. The initial scope is the previously selected site when present, or All Sites within the administrator's accessible list. The date range defaults to the preceding seven days.
Filter calls¶
| Filter | Behavior |
|---|---|
| Site | One site, or all accessible sites. |
| AllBox | Available only after selecting one site; limits by AllBox settings record. |
| Call type | Directory, Concierge, or Remote Guard. |
| Status | Pending, Claimed, Connected, Completed, Canceled, Failed, Disconnected, or Expired. |
| Search | Searches call and correlation context, device, type, phone numbers, provider, provider ID, status, and result detail. |
| Call Id | Partial, case-insensitive match for the TEKControl call identifier. |
| Provider Call SID | Partial match for the provider's call identifier. |
| Device Id | Partial match for the source device. |
| Destination / Caller ID | Partial match for either phone number. |
| From / To | Filters the call's Created time. |
All Sites uses UTC for the date-filter inputs. One selected site uses that site's configured time zone. Changing the site preserves the same absolute interval while updating the displayed filter values and labels.
The main filters refresh as they change. Select Apply after changing advanced filters. Clear restores the call type and status to All and resets the date range to the preceding seven days in the current filter zone.
Understand the lifecycle¶
| Field or status | Interpretation |
|---|---|
| Created | Phone route was recorded. |
| Pending | Stored status is Requested and the route has not yet expired. |
| Expired | Stored status is Requested and its route-expiration time has passed. |
| Claimed | A consumer claimed the routing request for processing; it does not prove connection. |
| Connected | Provider connection time was recorded. |
| Ended | End time was recorded. |
| Duration | Recorded call duration in seconds, displayed as minutes and seconds. |
| Completed / Failed / Canceled / Disconnected | Terminal or provider lifecycle result recorded for the call. |
The grid also includes the destination, caller ID, provider Call SID, TEKControl Call Id, and Result. Sortable data is retrieved in pages, and Calls shows the complete filtered count.
Call details¶
Open the eye action or double-click a row. Phone Call Details includes all visible lifecycle values plus:
- route-expiration and last-modified times;
- provider and provider Call SID;
- result detail;
- correlation ID and device ID;
- internal site, post, and AllBox settings identifiers.
Use the TEKControl Call Id to trace portal handling and the Provider Call SID to trace the external provider. Correlation ID can connect the call to an upstream workflow. Internal IDs are diagnostic references and should not be edited or treated as phone numbers.
Phone Call Logs does not place a call, cancel a provider call, retry a failed route, or modify contact configuration. Correct the destination, caller ID, AllBox, telephony, or escalation setup through its owning configuration, then perform a controlled retest.